Cookie Policy

Last Updated: 1 April 2026

What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, provide information to site owners, and improve the user experience. Cookies may be set by the website you are visiting ("first-party cookies") or by third-party services operating on that website.

How We Use Cookies

CompliOS uses cookies to ensure the website and platform function correctly, to protect your security, and to understand how visitors interact with our site. We do not use cookies for advertising or behavioural tracking. Non-essential cookies are only set after you have given your consent.

Essential Cookies

Essential cookies are strictly necessary for the operation of our website and platform. They enable core functionality such as maintaining your session, protecting against CSRF attacks, and storing your authentication state. These cookies do not require consent under PECR as they are necessary for a service you have requested.

Analytics Cookies

We use New Relic Browser Real User Monitoring (RUM) to collect anonymised performance data about page load times, errors, and user experience metrics. This helps us identify and fix performance issues. Analytics cookies are only set after you consent to the "Analytics" category in our cookie banner.

Cookies We Use

Name	Purpose	Lifespan	Category
complios_session	Maintains your authenticated session while using the platform	Session	Essential
csrf_token	Protects against cross-site request forgery attacks	Session	Essential
auth_token	Stores your authentication credentials for secure access	24 hours	Essential
complios_cookie_consent	Stores your cookie preference choices	365 days	Essential
NRBA_SESSION	New Relic browser RUM — monitors page performance and errors	Session	Analytics
NREUM	New Relic browser RUM — collects anonymised performance metrics	Session	Analytics
complios_preferences	Remembers your display and UI preferences (e.g. sidebar state)	365 days	Preferences

Managing Your Preferences

When you first visit our website, a cookie banner will appear allowing you to accept all cookies, reject non-essential cookies, or customise your preferences by category. You can change your cookie preferences at any time by clicking "Manage Cookies" in the website footer.

You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may prevent the website from functioning correctly.

Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. If we make significant changes to how we use cookies, we may ask you to re-confirm your preferences.

Contact Us

If you have any questions about our use of cookies, please contact us:

Email: contact@complios.co.uk
Company: Drawbridges Business Services Ltd
Company Number: 15260510